
Frequently asked
question
Still have any questions?
We're looking forward to help (512)-702-0581
At Workcastle flexible preschool, we prioritize the health and safety of our children and staff. To achieve this, we use the Brightwheel app, which includes a Health Screen option at check-in. This feature is designed to comply with COVID-19 regulations and provide you with peace of mind that we are taking concrete steps to keep our community safe. We conduct a quick health screening for every child upon arrival. During this process, we will take your child's temperature, ask about any symptoms or recent exposure to COVID-19, and inquire about their travel history.
Our staff also prioritize regular hand washing and utilize non-toxic cleaning products to sanitize the space and toys on a daily basis.
Absolutely! We understand that schedules can be unpredictable, and our goal is to offer flexibility and peace of mind to busy parents. We offers flexible drop-off services through monthly subscriptions. You can purchase subscriptions based on your needs, with options ranging from trial packages to full-day monthly plans. Additional hours can be purchased as needed. It's important to note that WorkCastle is a licensed childcare center regulated by the Texas Department of Health And Human Services, Child Care Regulations, ensuring that we meet the highest standards of safety and quality. You can trust us to provide reliable and nurturing care for your children whenever you need it.
According to the regulations the Texas Department of State Health Services set forth, WorkCastle must obtain a copy of your child's immunization record by the admission date.
If your child's vaccination records are on file at their public school, list the school information on the admission form.
For parents who cannot provide an immunization record or have an exemption, we require an affidavit by the rules specified by the Texas Department of State Health Services in 25 TAC §97.66.
More information on immunization requirements can be found at www.dshs.state.tx.us/immunize.
We provide childcare services for children aged 18 months to 13 years.
We do recommend making a reservation if you want to ensure space.
Yes, membership is required at WorkCastle. By subscribing, you gain access to flexible scheduling, personalized education, business club and exclusive events. Non-members can only join school camps. Membership start with trial packages and offer various plans to suit your needs. Enjoy online booking, adaptable scheduling, and sibling discounts.
No! You are welcome to use your coworking hours when it is most convenient for you, whether that be while your child is in childcare or during any of our other operating hours. We'll keep you updated on your little one throughout the day on the Brightwheel app, whether you're present at our facility or away for the day!
At WorkCastle, we do not provide meals for children. If a child is under our care for more than 3 hours, the parent or legal guardian should provide a snack for the child.
At WorkCastle, we do not provide meals for children. However, parents can purchase snacks from our front desk or bring it from outside and provide it in a container or bag labeled with the child's name and the date and time of preparation or purchase. We can store the provided food in the refrigerator, heat it up if needed, and offer it to the child. Please note that WorkCastle is not responsible for the food provided by parents and the consequences of its consumption.
At WorkCastle, we tailor nap times to fit every child’s unique schedule. Whether your child is with us for over 5 hours or needs a rest after a shorter period of time, we provide supervised naps in our quiet room, complete with cozy cots and mattresses. Children can bring their favorite nap items for comfort!
For kids who don’t nap, we offer quiet activities like reading, puzzles, and art to ensure a restful period for everyone. Our flexible approach allows us to meet each child’s individual needs, ensuring they’re relaxed and ready for more fun. If you have specific naptime requests for your child, we’re here to accommodate.
Children departing from the center will only be released to their parents or individuals designated on the "Child Release Authorization List" provided during their initial admission. You are responsible to keep "Child Release Authorization List" up to date and provide amendments to this list to WorkCastle staff as necessary.
Any adult recorded as an authorized pick-up individual for the child will be required to show a valid government-issued photo identification as distinguishing proof that the child can be discharged to them. WorkCastle staff will review their photo identification and make a copy to keep in your child’s records.
At WorkCastle, we understand that unforeseen circumstances can arise. However, we have a Late Pick-up Policy to ensure our staff and facility are not inconvenienced. If you pick up your child after our established operating hours, you will be charged $1.50 per minute.
At WorkCastle, we take the responsibility of properly changing diapers (disposable and cloth) for the children in our care. To ensure a comfortable and hygienic experience, we ask parents to provide their child's diapers, wipes, and diaper cream. However, if these supplies are forgotten, we will ask for your permission to use our diapers and wipes.
Our caregivers document every diaper change while the children are in our care, providing parents with complete transparency and peace of mind.
No, children are not required to be potty trained to attend WorkCastle. Using messages in the Brightwheel app, you can specify whether your child is potty trained, in the process of training, or in diapers. Our teachers are available to assist your child with bathroom needs as necessary. We understand the importance of a smooth potty training transition for children and parents. Please inform your child's teacher when you plan to start potty training so we can extend our best support. We ask parents of potty-training children to bring extra clothes and wipes to ensure we can maintain a hygienic environment.
WorkCastle organizes birthday parties on Sundays! We offer three packages for you to choose from.
To plan a party that your child will never forget, visit the "BIRTHDAYS" page on our website.
Yes, siblings receive a 15% discount on their subscriptions.
Yes, WorkCastle located in Gateway Shopping Center and there is free parking.
When you subscribe to our Preschool service, you receive complimentary access to our Business Club. Additionally, you can choose from a variety of co-working packages to suit your individual needs
Yes, everyone can easily book a conference room online. Hourly rates apply.
We do not allow pets in the co-working space.
We have four different packages for all price ranges! Please note that package prices are fixed and do not have additional fees or charges.
We accept birthday party reservations on any Sunday throughout the year, and you can book your birthday party reservation up to 7 days in advance.
Yes, once the total deposit is paid, the non-refundable 50% of the package price will be applied to your final bill at the end of the party.
Once a birthday deposit is made, it is non-refundable.
Our package is designed to accommodate a maximum of 12 children. However, if you plan to have more than 12 children attending, there will be an additional charge of $15 per extra child. Please note that the maximum limit for children is set at 20. To ensure a smooth experience for everyone, kindly inform us in advance if your guest count changes.
WorkCastle offers several monthly subscription options based on the number of hours needed per week. These range from 8 to 40 hours a week. Additionally, a trial package of 20 hours is available to try out our services.
Yes, additional hours can be purchased at a rate of $20 per hour.
After the reserved time, every additional 0.5 hours will be billed. Fifteen minutes or more spent on top of a round hour will be rounded to 0.5 hours.
No, unutilized hours do not roll over to the next month. However, you can shift unused hours to subsequent days within the same subscription period if spots are available.
Yes, you can freeze your subscription for up to 2 weeks per year to accommodate vacations or if your child is sick.
WorkCastle accepts all major credit cards. Payments can be made through the terminal at the front desk or via our website. We do not accept cash.
No, WorkCastle does not offer long-term contracts, and there are no enrollment or supply fees required. There is also no deposit needed to hold a spot for your child. As a special bonus, if you stay with us as a member for a year, you will get the 12th month for FREE!